Travis Hornbuckle 👋

Bringing chatbot, contact center, and outreach efforts into a more cohesive student communication strategy.

Building clearer ways to understand outcomes across systems, including engagement patterns and resolution-focused metrics like DRR.

Exploring ways to make disconnected student-facing tools feel more aligned across Banner, Navigate, and support systems.

Designing repeatable outreach and coaching processes that reduce manual effort while improving consistency and visibility.

Students often reach registration but stop due to unresolved holds without clear next steps. I’m working on identifying students with active holds and aligning outreach to explain the specific issue and how to resolve it. The goal is to move students from intent to completed registration more consistently.

Students often reach registration but stop due to unresolved holds without clear next steps. I’m working on identifying students with active holds and aligning outreach to explain the specific issue and how to resolve it. The goal is to move students from intent to completed registration more consistently.

Students receive messages from multiple systems with inconsistent timing and tone. I’m working on aligning chatbot, contact center, and outreach messaging so communication feels coordinated and supports the same next steps instead of competing for attention.

Staff often rely on manual steps across disconnected systems to complete routine work. I’m focused on simplifying workflows and improving visibility so teams can support students more efficiently without duplicating effort or switching between multiple tools.